Terms and Conditions

      How do I book my trip?

      PTM Travel is committed to providing its clients with the greatest possible flexibility in planning, rescheduling or canceling their trip to Cusco and Machupicchu so that they can travel with complete confidence, taking care of their health and well-being.

      Before booking

      Please, before proceeding to advance the service, make sure you correctly understand what you are reserving. To do this, we ask you to read all the information of the travel proposal, what it includes and what it does not include AND THE TRAVEL DATES.

      If you have any questions, please ask our staff without obligation before booking.

      Reservation process

      Once you have received all the necessary information and wish to formalize the reservation, we will proceed to send you a service confirmation email with all the detailed information contained in the travel proposal or service contract (type of service, day, time, points meeting point, price, chosen payment method, etc.)

      Please carefully review this email and tour or service package confirmation information and verify that all information is correct. If all the information is correct, proceed to pay the required amount. It is the client’s full responsibility to provide the required truthful information.

      For trains and entry to Machupicchu (including mountains), you will have a specific reservation-payment time where we will block the corresponding spaces according to your travel dates and itinerary.
      If after this time you have not confirmed payment, a new quote and/or space verification must be requested.

      The amount of the advance will be:

      • 25%-50% of the total amount agreed with the client for tours or excursions that do not include Machupicchu.
      • 50%, for tours or excursions that include Machupicchu.

      Your reservation will be fully confirmed when you make the advance of the agreed amount and we confirm receipt.

      The balance to be paid is delivered in cash in dollars (or soles according to the exchange rate), prior to departure or start of the contracted service. Old, damaged or torn bills are not accepted.

      The amounts to pay and the deadlines may vary according to what is agreed with each group or passenger.

      Availability (Exclusive and Unlimited Services)

      For tours or packages that include Machupicchu, the services are subject to availability.

      This especially applies to services & excursions to Machupicchu, the train service, access to the Mountains (Huaynapicchu or Machupicchu).

      It also applies to activities in San Pedro or Wachuma and hotels or accommodations. All of these must be reconfirmed by us before you proceed to payment.

      In the case of the 7 colors mountain, Mirador del Condor, Las Lagunas de Ausangate, Huchuy Qosqo, Laguna Humantay, and Waqrapucara, for reasons of safety and integrity of its passengers, adverse weather or in the rainy season, the agency reserves the right to change route or adjust the itinerary.

      For our signature tours and scheduled departures, they are governed and reconfirmed in accordance with the reservation deadline and the minimum number of passengers established by each itinerary.

      Payments & transactions

      Paypal – Usd Dollars

      1. After accepting the payment proposal for a certain tourist package, the services are prepaid.
      2. This can be 25%-50% of the total price of the tour price and in agreement between the client and the travel agency PTM travel.
      3. We then send you a payment request where you proceed to make the deposit via Paypal.
      4. This advance is subject to a 6% charge.
      5. Once we receive the deposit, we send you confirmation of the advance of the arranged services.
      6. The balance must be paid in cash upon arrival in the city of Cusco or if you prefer you can send a second deposit and complete the payment.

      Payment via Western Union/Money Gram – SOLS/DOLLARS

      Once the deposit has been made, send us by e-mail the amount sent and the MTCN number (Money Transfer Control Number). We will collect the money and proceed to make payments. We will confirm the payment and also the tour by email.

      Bank Transfer – PAYMENT IN AMERICAN DOLLARS

      How does it work?

      You can make a bank transfer directly from your bank account to our Banco de Crédito del Perú Banco account in Peru.

      Once the advance is received we will confirm receipt of payment via email

      Note:

      Remember that through this payment method both expenses and charges are generated for shipping and reception.

      We do not assume any cost for sending or receiving your deposit.

      Reservation confirmation

      Once your reservation is confirmed by PTM Travel, the following conditions will apply:

      1. Remember that the reservation will be confirmed once PTM Travel receives the advance payment for the service or the percentage agreed between PTM Travel and the client. Until the service is paid for, the service or service package will not be confirmed. Make sure you pay for your service within the deadline established for this purpose.
      2. Travel insurance is not included in the price given to the client. The client is recommended to take out travel insurance that covers illnesses, medical expenses, Covid-19 illness, personal accidents, personal effects or civil liability before starting their trip.

      There will be no liability on the part of PTM Travel for physical damage, accident or death other than that understood within the law, as well as no liability for loss or damage to luggage.

      General considerations

      1. The client agrees to respect the distancing protocols, use of PPE, control, surveillance and traceability of covid-19 in accordance with the laws in force in the country.
      2. The client must at all times check the day, time and meeting point of the service they have reserved and must appear punctually at the start times of the services.
      3. The client agrees to maintain appropriate manners and respect all members of PTM Travel. In case of non-compliance, PTM Travel reserves the right to deny participation in any of the services offered by the company without any refund.
      4. Minors traveling alone are not allowed in accordance with the ESNNA Code of Conduct. The presence of adults accompanying minors is mandatory.
      5. The client agrees to carry with them at all times a document that identifies them: valid ID or Passport.
      6. The client must provide at all times an operational contact number or, in the absence of a telephone number, a means that allows immediate communication and location with the client (WhatsApp and/or cell phone). PTM Travel will always request this information before the start of the contracted services. PTM Travel is not responsible for damages, both legal and monetary, in the contracted services if the client has failed in its duty to provide us with a contact telephone number or other means of immediate communication with the client. . Nor is it responsible if the client provides a telephone number or similar that is not operational and prevents us from communicating with the client. Please note that if any unforeseen or inconvenience arises, we will be able to resolve it quickly and efficiently if we have a direct and immediate means of contact with you.
      7. PTM Travel reserves the right to change, adjust or cancel a route whenever it considers it necessary due to weather reasons, safety and integrity of its clients, guides and drivers or for reasons beyond the control of the company. . In case of cancellation of the service, tour or route for reasons not direct to PTM Travel, the itinerary will be replaced by one of equal value. In case of cancellations for direct reasons of PTM Travel during a trip, the company will refund the amount for the proportional value of what remains to be done in the service or service package.
      8. Once the destination or attraction has been reached, the client will have a visit time that the guide will indicate. The client can manage that time in the way they want (enter the tourist attraction, take a walk around, sit and have coffee, take photographs, stay in the vehicle, etc…). If you do not want to enter a tourist attraction, you will almost always have some alternative activity to do in the area (cafeteria, walks, etc.), as long as you respect the time indicated by your guide.

      Cancellation & refunds

      PTM Travel will provide you with the facilities, flexibility, logistics and assistance to reserve, reschedule or cancel your trip.

      PTM Travel will always ensure that, in the event of sustained cancellation, the client can receive a full refund or most of the payment or advance made by its clients. You also have the opportunity to reschedule your trip without any charge.

      PTM Travel will provide all the facilities to request or demand a refund from entities such as the train service or entry to Machupicchu.

      In case of cancellation of a service by the client, this must be done in writing to info@ptmtravel.xyz or through the special emergency number that has been provided to the client.

      If you need to cancel your trip, the following conditions will apply:

      Packages that Include Machupicchu:

      • If you cancel more than 8 days in advance: WE WILL SEEK to refund the customer the largest amount possible in accordance with the conditions of each supplier and adding the administrative expenses and expenses derived from the return costs if applicable (for example, bank fees if you paid via bank transfer).
      • If you cancel less than 7-4 days in advance, a refund will be applied excluding some administrative costs.

      PTM Travel will be responsible for obtaining the highest possible refunds for the client in accordance with the valid support that the client presents.

      For 1-day trips or tours, you can cancel (with proper support) up to 48 hours in advance. In case of cancellation due to illness (COVID-free), 100% of the refund will be made minus administrative, banking, etc. costs.

      Rescheduling

      We invite our clients. In case of force majeure, to reschedule your tour or visit with prior support through email: info@ptmtravel.xyz

      Release of liability and legality

      1. In case of legal action against PTM Travel, the client agrees to pay the costs, including, but not limited to, those derived from the defense attorney. Furthermore, the client knows and accepts that PTM Travel operates under the jurisdiction of Peruvian Law and therefore, any trial or act of presence before the law must take place on Peruvian soil.
      2. PTM Travel is not responsible for possible modifications to itineraries due to adverse weather conditions or road closures/detours, access to Machupicchu, etc. The company is not responsible for events that are beyond the control of the activity, such as weather phenomena, cancellation of flights or events beyond our control that prevent the total or partial execution of the activity (road closed due to an accident, etc.). /li>
      3. PTM Travel is not responsible for possible changes in the services contracted from third parties, regardless of PTM Travel that are beyond its management and responsibility. In the event of cancellations or problems with third-party suppliers for reasons beyond the control of PTM Travel, the client must contact that third company to make the appropriate claims in accordance with the terms and conditions of that company (Train services, Hotels, Restaurants, etc.)
      4. PTM Travel will not be held legally or financially responsible for damages caused by third parties. These third companies include restaurants, accommodations, buses, tourist attractions, and other companies contracted to carry out different tourist activities.
      5. PTM Travel is not responsible, under any circumstances, for any accident, damage, loss, death, that the client suffers on any of our walking tours, excursions or trips while the client is in your free time walking through any town, city or natural environment where we stop, or in the accommodations and tourist attractions that have been reserved in the client’s name.
      6. In case of last minute cancellations, these are governed by our cancellation system.
      7. Any accident or mishap that the client suffers within tourist attractions and/or accommodation will not be the responsibility of PTM Travel. The client must go to the address of the tourist attraction or accommodation in question, consult its terms and conditions, as well as the insurance it has regarding civil liability and, if necessary, take legal action directly against the tourist attraction/accommodation. .
      8. Any accident or mishap that the client suffers while walking in their free time after getting out of our vehicle is not the responsibility of PTM Travel. If you suffer an accident on the street, and you consider that it has been caused by the poor condition of the street, road, sidewalks, etc. (in your free time or on any of our walking tours) your complaint must be directed against the competent authorities. .
      9. In this regard, we would like to remind you that safety is the most important thing to enjoy a trip, so we ask you to act with caution and caution. With simple responsible actions you can avoid an accident; pay attention to the recommendations and warnings of our professional guides, do not take extreme selfies, always keep a safe distance if you are in natural places such as bays, cliffs, look both ways when crossing the street and veryIMPORTANT: NOTIFY US OF ANY HEALTH PROBLEM, ALLERGY, HEART PROBLEMS, HIGH PRESSURE, ETC.