Covid-19 surveillance, prevention and control plan at work No contact policies with clients, in the office & in operations
Today, more than ever, both our valued employees and our valued customers need to feel safe and secure. It is our responsibility to anticipate your needs and meet the highest health and safety standards.
At PTM Travel, we prioritize the safety of our employees and clients. We have implemented strict safety and hygiene protocols to ensure a safe environment. This includes regular cleaning, social distancing and the elimination of unnecessary touch points.
We comply with health and safety standards, following the guidelines of health authorities. Our employees undergo regular medical examinations, including COVID-19 tests, and receive training to ensure responsible use of our facilities.
We will share information about our cleaning and safety policies with those who require it. In addition, we provide our staff with the appropriate Personal Protective Equipment according to their work area.
At PTM Travel, we are committed to offering a safe experience and complying with all necessary measures to protect the health and well-being of everyone.
In addition to providing extensive training to all employees, with more specific training depending on their functional area, PTM travel is working with suppliers to equip their staff with the necessary protective equipment. It will also take steps to ensure that face-to-face contact is reduced where appropriate.
Part of the process of restarting operations or activities PTM travel will carefully review government guidance regarding PPE (personal protective equipment) requirements on an ongoing basis. Depending on the proximity of the client-guide, client-private trip organizer, client-assistant, etc., in an area in which these measures are applied, and whenever it is considered necessary, they will wear protective clothing, which could include face masks and disposable gloves. Face masks will be available to customers at all times. All standard operating procedures have been reviewed and updated accordingly, based on local code and regulations.
It is a requirement that all our clients notify our team prior to their arrival should they or any member of their traveling party display any symptoms of Covid-19.
This delicate and important aspect must be done in coordination with the clients’ accommodation to make alternative arrangements at no additional charge.
As an additional precaution, PTM travel will ask all clients to undergo a contactless temperature check prior to arrival and complete a complete electronic registration form.
If the temperature check reveals a fever or a temperature above the threshold indicated by health authorities, or if a client has any other symptoms compatible with Covid-19, we will proceed with safety, traceability and quarantine protocols.
The responsibility of the traveler or client is of great relevance to avoid further infections or a resurgence of covid-19.
It is essential that the client has complete travel insurance to cover possible contagion, as well as trip cancellation insurance.
- The following general aspects of the service apply to AGVT retailers, wholesalers and tourism operators. The AGVT that choose to provide the service established in this protocol must: x Comply with Supreme Decree No. 080-2020-PCM that approves the “Resumption of economic activities in a gradual and progressive manner within the framework of the declaration of National Health Emergency due to the serious circumstances that affect the life of the Nation as a result of COVID-19”, its amendments and extensions.
- Prepare the “Plan for the surveillance, prevention and control of COVID-19 at work” in accordance with the provisions of Ministerial Resolution No. 448-2020/MINSA; as well as the provisions of this sectoral protocol.
- Evaluate the risk classification of jobs generated in your activities.
- The application of serological or molecular tests will be carried out in accordance with the provisions of Ministerial Resolution No. 448-2020/MINSA.
- The AGVT, before restarting its activities, must carry out comprehensive sanitation of the facilities, which must be evidenced through the corresponding certificates (disinfection, deratization, disinfestation, and cleaning and disinfection of water reservoirs).
- The AGVT must verify that suppliers have proof of authorization to resume activities and that they comply with the protocols established against COVID19.
- Implement a no contact policy during service.
- The AGVT, through the health professional or whoever acts in his place, is responsible for taking the body temperature and monitoring each worker with a temperature greater than 37.5°C x Medical evaluation of symptoms of COVID-19 to any worker who has a temperature higher than 38°C or with respiratory symptoms; You must return to your home (for home isolation).
- The AGVT must deliver the receipts or invoices to the client/consumer virtually; if it does so physically, it must comply with the established zero-contact policy.
- Publish your offer or other necessary information clearly and visibly in all the media by which your services are offered and the preventive health measures adopted by the AGVT.
- Record the information necessary to carry out traceability in case of suspicion or confirmation of contagion. Note: Request consent for the use of personal data.
- Establish means of contact (email, telephone, others) between workers and the person responsible for the workers’ health and safety service: for early reporting of symptoms.
- Place information on preventive health measures in all documentation to be delivered to clients and third parties. x Have an infrared clinical thermometer in good condition, operability and hygiene to measure the body temperature of staff, clients and third parties.
- The AGVT must provide all field personnel with the infrared clinical thermometer in good condition, operability and hygiene to measure the body temperature of passengers and third parties. x Have a first aid kit with current medications in accordance with the law.
- Consider teleworking and/or reschedule shift work schedules, if the case warrants it.
- Reorganize the distribution of work areas in the work environment.
- It is recommended that the Claims Book be virtual.
- Comply with suppliers’ protocols, in accordance with the provisions established against COVID-19, according to the sector.
To take care of our staff and minimize risks, we have
with improved protocols and manuals, as well as training for all our staff.
All our collaborators will have Personal Protective Equipment according to the area of
I work for the safety of our guests and collaborators.
Regarding the box lunch, we will make sure to maintain the hygiene and sanitation required by the authorities. In addition, the cleaning of tableware, cutlery and glassware will always be with the highest levels of disinfection.
Our Kitchen team is served by trained personnel who use the best practices in sanitation and quality control methods.
Basic knowledge about Covid-19 to take into account for its prevention:
– The symptoms of Covid-19 are cough, fever and difficulty breathing mainly and muscle pain and headache in some cases.
– 80% of cases present mild symptoms and the incubation period is 2-14 days. 50% of cases begin to present symptoms 5 days after infection.
– If a worker begins to have symptoms compatible with the disease, they will immediately contact the telephone number enabled for this by the corresponding Autonomous Community or health center, and will also inform the company. If the symptoms begin in the workplace, you will report this situation to your immediate manager. For its part, the establishment will proceed to notify the prevention service if there is one so that it can adopt the appropriate measures and comply with the notification requirements established by the Ministry of Health.
– On the part of the company, an action protocol must be developed and applied in the event of detection of possible infected people or people who have been in contact with the former, following the “Procedure for action of risk prevention services.” “workplaces against exposure to SARS-CoV-2.”
– If any worker corresponds to the profile of a “person at risk” according to the recommendations of the Ministry of Health, either due to pregnancy, previous chronic pathologies or age, their job will be reviewed by the prevention service, to consider the convenience or not of recommending your “preventive isolation” in case you are unable to do your job by teleworking, following the procedure referred to above.
